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    Top 7 Worst Customer Stories

    The worst of the worst customers that our readers have had the (dis)pleasure of helping.


    In our survey on customer relations, we asked for your worst customer stories and you delivered.

    Worst nightmare nametagWe received dozens of submissions detailing abuse of every kind—physical, mental, emotional. You were threatened with everything from frozen dinners to guns. Customers blamed you for everything that could possibly go wrong (but more often for things that you did right). You were attacked with personal insults. You had a surprising variety of items thrown at your heads.

    In spite of all this, you continue to offer great care to the people that walk up to your counter. Here’s to you the pharmacist: blamed for every mistake—real or imagined—and rarely given the credit you deserve. So enjoy these stories and hope you never have to deal with these people. And when you inevitably do, here are some ideas of how to deal with them.

    Up next: Deadly generics?

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