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    The Top 4 Medication Errors Your Patients are Making

    The problems your patients have—what you can do about it.

     

    Confusion with medication chart

    4. Taking a risk on confusing instructions

    The problem

    Sixty-five percent of patients reported feeling confusion over medication instructions. You know how many patients come to you with questions, but have you ever stopped to wonder how many didn’t even bother to ask?

    What patients did when couldnt' understand instruction

    According to Luminer, of the patients who were confused about instruction, only 60% actually asked their doctor or pharmacist to clarify. Twenty-nine percent just went ahead and took the medication, even if they were not sure they were taking it correctly.

    What you can do

    Become a better communicator. Make yourself available for questions. It’s tough to be open and inviting when the pharmacy is packed with customers, but there are ways to do it. Provide your phone number and email for a patient to contact you with questions. Include some helpful websites on your pharmacy’s website. Make sure any instructions you give are clear—consider this helpful list of tools designed to help you promote health literacy.

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