If Your Patients are Grumpy on Sundays and Happy on Thursdays, That May be Usual
How a new study from HappyOrNot can help improve your customer satisfaction rates.
A new study finds that your customers are probably happiest on Thursdays and grumpiest on Sundays.
The study, conducted by HappyOrNot, found that customer satisfaction is higher on weekdays, and then drops lower on the weekends. While Thursday brought the highest levels of customer satisfaction, Friday is the best day in terms of patient satisfaction and the number of customers served, while Sunday is the worst day with the lowest number of customers and lowest customer satisfaction rate.
The study collected data from 136 pharmacies across the world and used 5.2 million patient satisfaction feedbacks, and provides valuable insight for pharmacists looking to both understand and increase levels of customer satisfaction. The pharmacies were located in Europe, the United States, Latin America, and Canada. Over 50 of the pharmacies were located in the United States, but the results were consistent from country to country.
Up next: What you can learn from this feedback