The United States may be the world's last bastion of customer service. Inherent in our national psyche is the expectation that when we pull out our wallets to purchase something, whether a product or a service, we have a right to satisfaction.
Professions survive and prosper when mentors and their juniors embrace one another respectfully and cooperatively for the progressive promotion of their vocation. In this way, the seniors would not carry their valuable professional experience to their graves, and the juniors would not commit irreparable blunders as they enter the stage of practice.
In this month's DT Blog post, contributor Stan Illich outlines some innovations that could strengthen the practice of pharmacy, benefit patients, and assist providers. Now, if we can just work out the bottom line . . .
When most of our pharmacy practice acts were first promulgated, our profession consisted mainly of independently operated community pharmacies, and the pharmacists who ran them volunteered to operate the state Boards of Pharmacy. Things are different now.