Darius Randeria, RPh, BPharm, MRPS
Balancing good customer service with good patient health care
The United States may be the world's last bastion of customer service. Inherent in our national psyche is the expectation that when we pull out our wallets to purchase something, whether a product or a service, we have a right to satisfaction.
The challenges of relief pharmacy
A relief pharmacist should spend the first 10 minutes with an internal checklist. Its items may be small in themselves, but overlooked, they will make the day considerably harder.
Controlled substance dilemma
Community pharmacists face a "War on Drugs" different from the one heard about on the news. This war doesn't even seem to be on lawmakers' radar.

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